Sally of Piqua, OH

Original review: Nov. 25, 2017

Order was suppose to be at the store Nov. 17. Called online and said it was lost from UPS and in 3 to 4 days I would get a call so I could get a refund. WHAT. You know it was lost. Just refund me!!!

Lisa of Putnam Valley, NY

Original review: Nov. 25, 2017

Ordered dresses on the 21st for a wedding on Dec 2nd. Website says 4-7 business days, I accounted for Thanksgiving so added an extra day. Received an email the day I ordered that estimated delivery was 27th-29th. Yesterday I received an email that they wouldn’t be delivered until Sat Dec 2nd. That is an absurd amount of time for delivery, especially during the holiday season. It should be faster, not longer! I called Customer Service twice and both times they were no help at all. They clearly do not like their job or want to help people. I asked to speak to a “supervisor” who was also no help. The explanation I received is that if the package is under 10 pounds the postal service delivers it, not UPS, as stated on their website. She also claimed it is 4-7 business days from the time THEY ship it out, which was Friday so she claims Sat is an acceptable delivery date. NONE of this is stated on their website or made clear when ordering.